Enghouse Interactive and Pridis announce strategic alliance
Enghouse Interactive steps up its growth in the Dutch market
Frankfurt – July 20, 2012. Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions, and Pridis, a specialist in the field of telecommunication software,announced that they have signed a strategic alliance agreement. Under the arrangement, Pridis will act as a sales and support partner of Enghouse Interactive in the Netherlands stepping up the expansion of Enghouse’s innovative technologies for customer interaction management in the Dutch market.
"We expect in the coming years increased demand for solutions that enable companies to manage customer interactions in a more intelligent, flexible and efficient way," said Johan van Oostveen, Managing Director, Pridis BV. "This strategic alliance with Enghouse Interactive will provide our customers with access to a very comprehensive portfolio of advanced interaction management technologies. We were particularly impressed by the way Enghouse Interactive’s solutions help companies not only create a positive customer experience, but also significantly increase staff efficiency. We are really excited about the technological and commercial advantages this partnership will provide to our customers.”
Wolfhart Krischke, managing director of Enghouse Interactive Central and Eastern Europe, stated "We are delighted to announce our strategic alliance with Pridis. We have gained a powerful and well established partner that has been focusing on the telecommunication market for many years. With its highly skilled specialists and vast experience in the local telecommunication market, Pridis will help us deliver the benefits of Enghouse Interactive’s leading-edge customer interaction solutions to enterprises in the Netherlands.”
Pridis BV, founded in 1994, is an independent Dutch company that specializes in the development of telecommunication management software. Pridis designs, develops, sells and supports its own products as well as it integrates partner products in order to create unified communication and data platforms for its customers. Pridis’ products and services include software for telecom expense management, desktop operator consoles, voice recorders and telecom management applications.
Pridis has over eighteen years experience and is known as an innovative technology expert. The company has utilised its expertise and skills in order to address real-world customer needs and consistently delivers, directly and through its network of partners and distributors, highly customised solutions and services. Further information about Pridis may be obtained from its web site at www.pridis.com
About Enghouse Interactive
Enghouse Interactive (www.enghouseinteractive.com) delivers technology and expertise to maximize the value of every customer interaction. The company develops the most comprehensive portfolio of interaction management solutions, spanning structured, unstructured and self-service interactions. Core technologies include contact center, attendant console, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive, operating through highly regarded specialists including Arc, CosmoCom, Datapulse, Syntellect, Telrex, Trio and Zeacom, has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a leading global provider of enterprise software solutions serving a variety of distinct vertical markets. Its strategy is to build a larger and more diverse software company through strategic acquisitions and managed growth. Enghouse shares are listed on the Toronto Stock Exchange under the symbol “ESL”. Further information about Enghouse may be obtained from the Company’s web site at www.enghouse.com.
Enghouse (Germany) GmbH
Darmstädter Landstrasse 213
60598 Frankfurt am Main
Telephone: +49 69 900 279 41
Johan van Oostveen
3860 BC Nijkerk
Telephone: +31 33 247 57 00