Operator Attendant Consoles
Mobile Telephony, Internet and, by extension, IP telephony, in particular in the field of communication in the last decade a landslide triggered. This is so far gone that, as you may have read in many publications, there are now talks about The New Works (Works 2.0 or NPV) with office work place can take place independently. NPV at the employee has the opportunity to other places (eg home or away) to work than the traditional office. Moreover, the new communication technology in the non-office environment clearly left its mark. May be made that all Unified Communications (UC) also plays the leading role. There was something in advance.
Well before the Mobile Telephony its appearance was in the world of fixed telephony features to look for cooperation between the telephone and a computer. Under the heading of Computer Telephony Integration (CTI) solutions came to market for incoming and outgoing calls to be managed by computer. Automatic call distribution (ACD) and Interactive Voice Response (IVR) are famous examples of CTI. UC goes one step further and acts as an extension to CTI.
UC is the integration of real-time communications such as Fixed and Mobile Telephony, Instant Messaging (IM, twitter), Video conferencing, Voice Recognition tion with non real-time communications such as Unified Messaging (integrated voice mail, email, SMS, fax). UC is not a single application but a set of applications that a Unified User Interface poses different devices and media. The underlying objective of UC is Business Process Integration, in particular, reducing turnaround times. An important element of UC is presence information where availability of the user visible. UC solutions by computer or by telecoms providers in the market. Pridis also contributes its bit in the form of a number of specific products. Traditionally has focused on Pridis CTI and telephony has been so central. Also with the advent of UC is the focus on telephony remain. Experience shows that already within UC voice still carries the upper hand.
Pridis offers three products whose functionality provides an efficient handling of call flows within your organization from different perspectives: the customer, the reception, the department and the employee. Pridis further provides a special solution for a paging system in which a UC environment can be used. Finally, the application provides Pridis Florin 6.5 in a product that accessibility within the telephony environment in your organization is measurable and if UC monitor can be used, but specifically for voice communications.