Connecsy Plus Voice recording Module

Connecsy Plus is an optional module for the Connecsy software. Connecsy Plus adds an extra function to record and listen to calls. The calls can be recorded automatic and manual. The Connecsy Plus application will add the extra menu “Record”. With Connecsy Plus there are the following features:

Automatic recording
Note: When a call is placed on hold (line becomes inactive), the recording will stop. When the call is resumed, the recording will be started again. The data will be placed in new file. One call can result in more than one file being saved.

In the Connecsy Recording form the recorded calls can be sorted. On this way all separated files of one call are sorted.

Settings automatic recording
With automatic recording you can choose the amount of calls (files) that can be recorded. The calls are recorded in cycles. When the total amount of calls is reached, the oldest call (file) will be removed. On this way you can manage the capacity of your hard disk. For more information we refer to the technical manual.

Securing automatic recorded calls
We just explained that the oldest recorded files are removed automatically. With the Connecsy Plus is it also possible that automatic recorded files are not removed automatically. This can be done to secure the recorder call (file).

Manual recording
As an alternative for automatic recording, the Connecsy Plus application provides manual recording.
When the Connecsy Plus application is set to automatic recording you must deactivate it.

Note: When there is no function button programmed for recording, you can start or stop the recording of a call with the menu items Record|Start and Record|Stop.

Note: Manual recorder files are automatically secured. These calls (files) are not automatically removed.

With a single click Operators can easily manage functions as Playing recorded files, Deleting recorder files and Saving recorded files to another file location. All from the Connecsy mainscreen. System Administrators can enable access to these functions per operator.

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System Requirements

Connecsy 4.0 or later
Fullduplex soundcard with line in/out
minimal 50Mb harddiskspace for recordings

PC specifications according to Connecsy requirements