Total Telecommanagement

• Do you receive the telecom bill still only on paper? 
• Do you pay your provider after good faith? 
• Do you have a database of phone? 
• Do you have a list of all fixed and mobile contracts? 
• Do you know what you pay for your number by dialing blocks? 
• If you pay more for trunks that you had previously denounced? 
• Are the costs of maintaining your old machine is still on the bill? 
• Are costs of service units are still listed on the invoice? 
• How many pagers are to your organization in a closet? 
• What employees in your organization ask every year, a new mobile phone? 
• Are all SIM cards in your organization actually use? 
• Does your organization still GSM Smartphone or former employees? 
• Does your organization view or GSM Smartphone addicts? 
• Do you know what your organization pays roming international data? 
• Do you have some insight into the trunk load on your machine? 
• How many trunks have a zero-consumption? 
• What do you know about the accessibility of your organization, departments and employees? 
• Do you just 'start over' as about to move to IP telephony?
• If you have a response to several of these questions must remain guilty then it is time for Total Telecom Management and hence Florin 6.5.

In this time of recovering economy controlling telecommunications costs is a hot item. Not for nothing is global telecom expense management (TEM) in the center of attention. With the use of a TEM application Florin Pridis you will meet your needs for cost reduction in the telecom environment. This allows for example to Florin telecom bills electronically processing costs through taxes and your employees to confront their own telecom costs. The strength of Florin is that bills of any telecom operator which can be processed.

The electronic invoice, the first step in cost savings are put. The costly manual sifting through the regular stream of paper invoices for fixed and mobile, you can make a difference. The invoice amounts are Florin prepared for by taxes to internal cost centers. Also cost items such as depreciation on your PBX, or purchasing costs for managing the telephony environment can be added. Florin allows you to link to your HR and ERP system for data transfer. This also applies if you use an FMIS. Example, you can schedule your organization Florin loading with associated data. The final internal taxation by Florin you from your ERP system automatically handle.

Florin uses the Call Detail Record (CDR) and lowest level of detail in the invoice processing. Similar to a DNA profile is in the CDR of each telephone call or data session, a unique set of basic data set as caller (A number), called (B number), start time of the call, duration, etc., but also a cost indication and route information. In the fixed environment, the CDR's by Florin derived from the PBX. On the basis of rates tables the call costs down. Florin compares the number of CDR's with the similar sequence periodically received from the telecom operator. The latter series is delivered with the number A number of the line that is used instead of the appropriate extension number. In the mobile environment in the Florin CDRs of the telecom operator compared with the CDR's through an SMS directly from mobile phones are sent to Florin.

Florin provides a range of standard reports with the option of custom reports. The reports from Florin may periodically or on demand by electronically sent to stakeholders in your organization. With the reports use the management in the primary process to share the cost of course related to the telecom environment. In addition, individual employees are reported on the personal costs of telecom use. The reports can step up on CDR level descended.

When Florin over time bet you have a wealth of operational data that can not without great effort from the paper invoices could be distracting. Billing Amounts are now multi-period comparison. It is thereby possible at various levels within your organization to determine trends. Florin may also be used as a simulation tool such as the cost impact of another telecom provider to view. For example, the CDR information you (and your consultant!) The opportunity to advance the deployment of a different hardware configuration to evaluate. Such acts include the replacement of a conventional telephone number by a single IPBX.

Mobile Device Management (MDM)

The past decade shows a slowly but surely see a displacement of the fixed telephone by mobile phone. Some organizations even only mobile devices deployed. Also you will have noticed that with the advent of the cell phone a different form of management than was asked in the old situation of the fixed telephone. SIM cards should be made, appliances become damaged, are lost or stolen. After the advent of UMTS and HSPDSA the mobile phones become mini-laptops in terms of smartphones for mobile voice and data communications, complete with Internet access. The main suppliers of smart phones have their own operating system developed with many specific software applications. Without tools, the management of this complex environment for a crime. Florin 6.5 offers the solution in the form of Mobile Device Management module. This module provides an additional opportunity for cost savings in addition to the Invoice Management application.

Also in Mobile Device Management by Florin provide a series of reports. With this application you can build understanding in a number of Key Performance Indicators (KPIs) related to the mobile device into your organization but also the whole logistics process to work around mobile hardware and software under control.

Access Management

Cost Management (TEM) is a collective term for all activities aimed at controlling telecommunications costs. As a counterpart of Telecom Expense Management (TEM), the concept Telecom Reachability Management (TRM) or Access Management are introduced. At TRM focuses on the functional side of telecommunications, in particular the accessibility. Distinction can be made between telephone access to your organization from the outside and internal accessibility. In the first case refers to the accessibility of your organization as a whole, for example, different departments or individual employees. Internal concerns the accessibility between employees themselves.

In Cost Management plays Florin Call Detail Record (CDR), a central role. This also applies to the application for Florin Access Management. Yet there is a difference. The cost situation, the CDR's mainly externally oriented conversations. When accessibility is about CDR's of incoming calls and calls within the organization. The CDR's are set for the PBX and read through a mobile text message directly from the mobile unit received. Using route information in each of the CDRs based on which of related CDRs are detected. In this way, call waiting times associated with set tracks. Eg roaming telephone calls also come into view.

TRM also provides Florin in a series of reports based on customized reports added if desired. With TRM you get an objective picture of the accessibility of your organization you in many cases the subjective feeling of inaccessibility to refute. Weaknesses in the accessibility of your organization are visible. You also get a view of the interplay between the fixed and mobile environment.

Total Telecom Management

With the joint efforts of the TEM applications, MDM and TRM 6.5 provides you with Florin on a Total Telecom Management tool that allows you the complete logistics process chain, telecom can manage. This process chain runs from orientation, acquisition, commitment to the out of service. Now you must take into parts with a certain lead time. Not all management information is readily available, but must be built. That does not mean that you Florin 5.6 soon to have a reliable telecom knowledge.