Pridis within the application offers the possibility to call Florin analysis and analysis of call flows. With this tool you are able, to the smallest detail, telephone calls to investigate and understand the actual communication flows.
The detailed analysis follows the structure of your organization in which each can be clicked through to a lower level of analysis for example, business unit or area and from there to the individual employee. On the displayed information can still be clicked ("drill-down reporting) as in this example. The detailed analysis is based on Call Detail Record's (CDRs) from the PBX and Mobile Devices.
Call Flow Analysis
This allows you to determine the possible correlation between such processes within your organization and communication flows.
In each work process, the interaction between people an important role. Phone plays an important role. The telephone communication flows in and around your organization provide insights into the telephone interaction. Based on this insight informed decisions to intervene on existing processes. Florin provides a unique opportunity to call flows graphically and with the telephone 'workflow' to trace as this example shows: