Pridis offers with its application Florin 6.5 an objective support in finding bottlenecks in the accessibility of your organization. On the basis of metered call flows and call data is reported on this in the form of standard reports. These reports express the main Key Performance Indicators (KPIs) related to accessibility. Additionally, you can also designate which KPIs you according to your own organization, will be reported to the accessibility to monitor.
The standard reports have such concerns about the accessibility:
• Customer contacts to your organization
• Customer contacts from your organization
• Internal contacts between reception, departments and employees.
• Contacts between front office and back office.
• telephone traffic between different locations.
The extensive set of standard reports is designed to the appropriate manager with the right information can be provided to any intervention in the primary 'workflow'
It is possible to reduce the overall accessibility of the organization to measure and report. The span can be refined at different levels of detail: departments, locations, groups and individuals.
Florin With 6.5 you can access data benchmarking between different departments and is based on objective data sent to improve