Training & Support
At Pridis everything revolves around customer satisfaction. Our customers can expect a lot from our service – which is both wide-ranging and personal. Whether you want support, training or a Florin application, you will find us always ready to talk, train and assist.
One of the main goals of any truly serious strategy is to deliver a fast response to requests for technical support. For some solutions this means being available 24/7. Our support staff and consultants will be happy to tell you about the service packages that Pridis offers its customers. Feedback and suggestions regarding Florin are always welcome.
Pridis provides its customers with advice, training, support by telephone and email, news updates, and access to specific information on our support site. Training
- Florin training sessions have been specifically designed to enable new users to perform their tasks easily. Even so, it may be sensible to train your personnel in how to use and interpret reports. A product training programme will help you get the best out of your investment and maximize the benefits of your Florin solution. Helpdesk
– Our helpdesk staff are always ready to answer your questions on Florin and to respond to suggestions and technical queries. Product Updates
– When you buy a Florin solution and sign a service contract, you are entitled to a number of product updates. As Pridis is an Application Service Provider (ASP), you can choose to have the software remote-hosted on our own servers. This option delivers many advantages: we can perform all the updates automatically, so there is no need to use your own hardware or personnel, and we can monitor everything round-the-clock. Customized Solutions
– Besides the routine reports Florin can show reports that Pridis develops specifically for you. Suppose you are busy with data integration and migration projects or perhaps you want to exchange data between Florin and other systems. Whatever your needs, you can rely on our technical consultants for the very best assistance. Interested? Simply contact one of our account managers. They will be happy to explain the options and draw up a customized quote.