• AI-based Voice Analytics capabilities added to Pridis portfolio
• Xdroid benefits for strong bringing capabilities of Pridis
A match made in heaven; Pridis providing strong bridging solutions, connecting any existing vendor platform, and Xdroid, AI-based emotion Analytics ‘add-on’ software. Both parties welcome this new partnership. Pridis, a Dutch integrator and software developer who is most active on the Dutch market, has just started making first steps on the German market. Xdroid, a Hungarian company, with offices in Belgium, has partners and customers worldwide. With the addition of Xdroid’s Text and Voice Analytics solution, Pridis adds much-requested Contact Center Solutions with Artificial Intelligence to its portfolio. Xdroids Real-time voice- and text analytics can analyze both text and voice simultaneously, but separately, and so, analyze the emotion of which the word is spoken, to detect cynicism.
“With Xdroid, Pridis has the possibility to offer their customers artificial intelligence solutions. The application suite seamlessly complements the Pridis analytics port-folio in such way that a wide coverage of products will be possible in the contact centre market”.
Johan van Oostveen, M.D. PridisWith the Voice Analytics and Operator Assist solutions, all calls can be monitored and analyzed in real-time but also in post-processing. Key analytics information can be integrated with NPS, CRM or other data for further analysis and action.
“The in-depth knowledge of soft-and hardware integrations of Pridis is astounding, making the connection with just about any system possible for the future. We are very eager to explore that road together with Pridis and making our operator Assist and Voice and Text Analytics solution available to the market.”
Gerry de Graaf, MD Xdroid International
Xdroid will be present at this years CCW on February 19-21 in Berlin. Xdroid releases their Operator Assist and Email Analytics modules during CCW. As well as the release of its Real-time Operator Assist module, Email Analytics, and routing solution. Especially for the German market Xdroid also releases its offline analytics in German.
Xdroid’s mission is to transform customer experience and contact centers performance through analytics software based on artificial intelligence. By processing all customer interactions, we automatically provide objective, consistent and valuable information and insights about each conversation.
Pridis is a leading, European software development company that creates tooling that manages all communication devices and services for organizations. Good at what we do; for over 20 years we’ve co-created, and we are committed to innovation and offering new solutions for future growth and communication needs.
Lozenberg 9a, Zaventem, Belgium
Tel: +31 655 127 494
Marketing Communicatie manager
Berencamperweg 6-b, 3860 MC Nijkerk
Tel: +31 332475700