We are pleased to announce our partnership with Xdroid, a leading digital transformation company for contact centers in Belgium. Xdroid enables digital transformation in contact centers through voice- and text solutions based on artificial intelligence and machine learning. With this partnership, two respected companies come together to provide delightful experiences…
Our flagship product Connecsy Enterprise has been a success on the market in the last couple of years. Now we are proud to announce Connecsy Enterprise Teams, the attendant solution for Microsoft Teams. The fact that it now exists, with full Teams presence, call and chat integration, is completely unique…
During the current crisis more and more employees are forced to work from home. But what about your telephony operators? Easy solutions like routing all customer calls to a mobile phone are limited. You can answer calls, but handling more than one call is often impossible, not even talking about…
When you are running a business online, you now have access to more sales and support channels than ever. From phone to email, social media such as Twitter and Facebook and even WhatsApp, you can communicate in many ways with your users and customers. However, one new channel in particular…
Pridis is proud to announce that the new version of the wallboard is ready and certified. The system display real-time and daily data visualizations for you ACD and backoffice huntgroups through the browser. You are able to create your own layout with video and rss feeds, the performance indicators and…
Highlights • AI-based Voice Analytics capabilities added to Pridis portfolio • Xdroid benefits for strong bringing capabilities of Pridis A match made in heaven; Pridis providing strong bridging solutions, connecting any existing vendor platform, and Xdroid, AI-based emotion Analytics ‘add-on’ software. Both parties welcome this new partnership. Pridis, a Dutch…
Want to have a little glimpse of what’s coming up? We’ll give you three words, Wallboard, userbased, fast… Stay informed by checking the web, our newsletter or just give us a call if you can’t handle the pressure.
With the release of the last Connecsy Enterprise we have made the performance even better and optimized the speed. In addition, we are working hard to make the Connecsy Enterprise suitable for visually impaired and blind people. In order to ensure that blind and partially-sighted people continue to have the opportunity to…
Data protection impact assessment (DPIA) DPIA: the Regulation explained The GDPR requires controllers to implement appropriate measures to ensure and be able to demonstrate compliance with the GDPR, taking into account among others the “the risks of varying likelihood and severity for the rights and freedoms of natural persons” (article…
