Connecsy Enterprise Contact Center Solution

Connecsy Enterprise Contact Center Solution

Connecsy Enterprise Contact Center Solution

skill Always talking to the right agent.   Do your agents in the contact center often need advice about how to give the right answer to a client right away? Is the average handling time too long? Increase the first time fix and and reduce the average call duration by introducing the skill based routing by Pridis: Connecsy Enterprise Tila. The flexibility and scalability of the Connecsy Enterprise Tila makes it an ideal solution for a small or medium contact center. It can be set up without heavy cc suppliers having to design a new platform. Skill based routing leads to substantial advantages as you route calls to the agent who has the most knowledge of the subject. It also helps to prevent additional costs for recurring calls, because the number of calls being handled correctly the first time will increase considerably. Read more