With it’s Whatsapp integration, a customer chat channel is easily added. On the same working screen used to handle incoming and outgoing calls, the attendant can handle multiple chat sessions or quickly lookup chat history for a customer. Need to inform your customer or colleagues? Rapid responses can be sent by emails (Microsoft Exchange) or chat using Microsoft Skype, Teams, or Whatsapp. In the unlikely event that nobody is available to speak to the customer, with just one click the operator can send an email, chat, or call-back message with the name, number, and time for a call-back request.