Connecsy Enterprise Teams

Connecsy Enterprise™ for Teams: the solution

In order to do business efficiently, you want be able to guarantee a fast response to customer queries. The modern Connecsy Enterprise™ for Teams not only makes it easy for your employees to answer and forward telephone calls and handle chat, it also helps them to handle contact with customers very professionally thanks to the additional customer information it provides. Connecsy users can view all the necessary availability and accessibility information at a glance without having to switch between screens. Receptionists can use chat, mail and options to pass on call information to individuals or groups in the organisation, or easily take over calls from other locations during busy hours. Improve your communication and your business it’s performances and increase customer satisfaction.

Familiar & Easy to Use

Pridis has been developing and supplying operator Consoles for over 15 years. The Connecsy Enterprise™ for Teams is the result of very close cooperation between users, such as receptionists, call center agents and supervisors. With it’s user interface similar to Skype for Business and Teams, users can define the layout and information they need to optimize
their workflow. Decide which panels to display, how many queues are displayed, favorite persons, search options and more. In the user profiles, all the settings can be designed specifically for each individual user.

Efficient Contact Handling

Connecsy Enterprise™ for Teams makes employees accessible, no matter how mobile they are. For an extra personal approach, the user can quickly
search (Find-As-You-Type) for internal and external contacts using extra information such as notes, public and private information, local numbers and availability on different platforms. Reduce search time with the Intelligent Lookup. The persons who the caller previously spoke to are directly visible for selection. Use easy drag and drop to transfer the call.
Handy shortcuts on the keyboard mean that mouse movements are no longer necessary for common functions.

Presence at a glance

As an essential part of customer communication, your attendants need all the information they can handle the callers or give them feedback. Use the integrated calendar to quickly see appointments of colleagues, or use the multi-source presence information to get an available employee while searching. Use the favorites panel to get the presence of VIP’s in a quick
glance. Easily see or take notes during the call, that are visible for colleagues when the call is transferred.

Omni-channel

Attendants will get all the familiar Skype for Business and Teams functionality. On the same working screen used to handle incoming and outgoing calls, users can start a chat or group instant messaging or an email can be sent. Use the built in templates to automatically include name, number and time for a call-back request for rapid responses.

VIP: The benefit for the customer

The customer never has to wait for long thanks to the option for different queues and for preferential treatment, where the telephonist decides which call will be handled next (VIP) and will be announced with or without an introduction.

Flexibility

Combine other applications like a webcam or barrier control into a panel in the flexible layout. Connecsy Enterprise supports integration of third party as well as tailor made applications.

Flexible UC Platform

The design of Connecsy Enterprise is based on the philosophy that the console makes an important contribution towards communication optimisation. You will get all the advantages like queue announcements, previous agent based routing, overflow routes, recording and central
performance reporting and realtime wallboards. Connect a SIP trunk to your existing Call Center or UC platform and enable bridging communications between Front Office and Back Office platforms. Pridis has already realised successful connections with numerous platforms, such as Unify, Avaya, Cisco, Mitel and Clearvox. Both Premised Based and Cloud.

Key benefits:
• Make operators more efficient and satisfied
• Easy to learn by S4B and Teams similar user interface
• Manage the queues in realtime
• Chat with customers and colleagues
• One glance presence from multiple sources and colleague availability
• Easy call handling between multiple locations
• Use the existing telephony infrastructure
• One solution that supports multiple UC platforms
• Cloud or on-premise implementations
Designed for Skype for Business and Teams

Solution benefits:
• We support Multiple Vendors (Unify, Mitel, Avaya, Cisco and Microsoft).
• Continue to handle customer calls, even when Teams is unavailable.
• Connecsy Teams can connect on E3 and E5 cloud platforms.
• Use any of the Teams Microsoft certified SBC’s (session border controller).
• Can be used for multiple UC platforms at the same time, a hybrid cofiguration
• Always up-to-date phonebook by syncing it with Teams directory.