A clear view on your customer engagement
Customer satisfaction will go down when nobody answers their calls or the call is not handled in time without you knowing why. We know that without a view on available agents or sudden increase in call traffic, you will not be able to anticipate.
Our goal is to optimize business processes in a way that continuity, real-time communication between customers and employees is assured. From this drive, we have created Wallboard. Our easy to use, browser-based solution to view all relevant data so you are in control.
Wallboard for Customer Contact Groups
Display real-time and daily data visualizations for your ACD and backoffice huntgroups through the browser.
Create your layout, easily select the key performance indicators, add websites, video or other media content and save your wallboard. Then publish the wallboard for others or simply show the dashboard on a central screen.
Select Your Wallboard Layout
You can select one of the available wallboard templates or create your own. A flexible grid enables tight designs. The wallboard will automatically resize to the screen used, even your mobile device.
Layout Your Wallboard with Panels
Each layout contains boxes that display key performance indicators, agent lists, rss feeds or media as panels. You can drag and drop panels on the wallboard to optimize the visual information.
You can filter statistic and agent panels by selecting the groups and agents you want to monitor.
Agents and Groups
When agents are reskilled or moved to a different group during the day, the Wallboard updates the agent list automatically.
Save and Publish Within Your Organization
Once saved, each wallboard can be published and will be available for authorised users to be viewed.
Having different sites? Users can be authorised to view or edit their own organisation wallboards.
Pridis Wallboard is delivered as SaaS or on-premise. With
its plug-in data connectors, you can connect
Pridis Wallboard to Mitel, Avaya, Unify and other communication platforms. Or connect it to your Connecsy Enterprise attendant to monitor performance. Add Pridis Florin and get access to all the historical reports you need.
- Real-time performance statistics
- Rich media content
- View every agent state
- Multiple group statistics
- Alerting on exceeding thresholds
- Supports most common communication platforms