Webchat: Seamless Chat integration including WhatsApp

Webchat: Seamless Chat integration including WhatsApp

Webchat: Seamless Chat integration including WhatsApp

When you are running a business online, you now have access to more sales and support channels than ever. From phone to email, social media such as Twitter and Facebook and even WhatsApp, you can communicate in many ways with your users and customers. However, one new channel in particular is becoming increasingly popular: chat.

Pridis Webchat routes chat to your agents, together with calls and email, easily via an additional chat skill. Routing can be performed by the Pridis own Cloud or Connecsy server platform. Also Webchat fully integrates with the Avaya AACC or ACCS platform and chat is handled within your familiar agent application. See: https://www.pridis.com/webchat/

FOR THE CALL CENTER

– Routing of chats based on skills
– Proactively engage your customers to chat
– Browse a customer’s chat history
– Transfer customers to another agent
– Organize conferences and invite available agents to chat
– Switch customers in the queue and start chats with specific customers
– Integrated reporting on chat and telephony

FOR THE CUSTOMER

– Chat via your desktop browser or mobile
– Know when the customer team is available
– Receive a notification when an agent answers
– Exchange attachments
– WhatsApp integration