Webchat Solution

Chat is the future of customer interaction, revolutionizing the way you connect with your audience. It offers a direct line of communication, surpassing the constraints of email and the time-consuming nature of phone calls. With chat, your customers experience instant satisfaction, enabling swift information exchange that empowers both parties.

But it doesn't stop there. Chat brings a whole new level of convenience and connectivity. Seamlessly share media, whether it's a link to an exciting webpage or a crucial file, with your dedicated call center agents. And in the rare instance when an agent requires additional expertise, worry not! The chat conversation can be effortlessly transferred to another knowledgeable agent, ensuring a seamless and uninterrupted support experience.

Join the ranks of successful businesses that have embraced the power of chat. Experience the immediate impact it has on customer satisfaction and sales growth. Say hello to an enhanced communication experience and bid farewell to the limitations of traditional channels.

Elevate your business to new heights with the dynamic potential of chat. Start a conversation that will transform your online business today.

Chat is the future of customer interaction, revolutionizing the way you connect with your audience. It offers a direct line of communication, surpassing the constraints of email and the time-consuming nature of phone calls. With chat, your customers experience instant satisfaction, enabling swift information exchange that empowers both parties.

But it doesn't stop there. Chat brings a whole new level of convenience and connectivity. Seamlessly share media, whether it's a link to an exciting webpage or a crucial file, with your dedicated call center agents. And in the rare instance when an agent requires additional expertise, worry not! The chat conversation can be effortlessly transferred to another knowledgeable agent, ensuring a seamless and uninterrupted support experience.

Join the ranks of successful businesses that have embraced the power of chat. Experience the immediate impact it has on customer satisfaction and sales growth. Say hello to an enhanced communication experience and bid farewell to the limitations of traditional channels.

Elevate your business to new heights with the dynamic potential of chat. Start a conversation that will transform your online business today.

Chat is the future of customer interaction, revolutionizing the way you connect with your audience. It offers a direct line of communication, surpassing the constraints of email and the time-consuming nature of phone calls. With chat, your customers experience instant satisfaction, enabling swift information exchange that empowers both parties.

But it doesn't stop there. Chat brings a whole new level of convenience and connectivity. Seamlessly share media, whether it's a link to an exciting webpage or a crucial file, with your dedicated call center agents. And in the rare instance when an agent requires additional expertise, worry not! The chat conversation can be effortlessly transferred to another knowledgeable agent, ensuring a seamless and uninterrupted support experience.

Join the ranks of successful businesses that have embraced the power of chat. Experience the immediate impact it has on customer satisfaction and sales growth. Say hello to an enhanced communication experience and bid farewell to the limitations of traditional channels.

Elevate your business to new heights with the dynamic potential of chat. Start a conversation that will transform your online business today.

Instantly satisfy customers with seamless communication.

Key features

Reporting & analyzing

The software can quickly generate reports for each of your call center agents, analyzing the number of chats, time spent with customers or chat invitations. This way you can easily gain insight into the performance of the call center and make adjustments at the management level where necessary, or reward the team when they have achieved their goals/KPIs. By proactively engaging customers to use chat as a communication tool, calls can be handled faster and the phone line is less congested. By viewing the reports, this can be further managed.

WeCom™ voor AVAYA (AACC/ ACCS)

Chats can be routed based on skills, so they always end up with the right agents answering the chats. Browse through chat history to see previously conducted conversations and use them as feedback to train agents more effectively. Transferring chat conversations to other agents can be done with just a few simple clicks. But it is also possible to organize conferences to invite available agents to chat. In addition, it is also possible to switch between different customers that are in the queue and start a chat with specific customers.

Get your questions answered

WeCom™ is a web chat solution for call/contact centers, integrating chat conversations within the telephony environment for comprehensive reporting and insights. It prioritizes customer-centric communication across multiple channels, putting the customer first. Request a quote right away!

Routing of chats based on skills

Mobile chat available

Exchange attachments

Browse a customer’s chat history

Transfer customers to another agent

Webchat solution